We are the first camping chain in the world to now launch a flexible product, flex, which costs a little more than bas (basic) but which guests can cancel – for whatever reason – until 15:00 the day before arrival. We always strive to be at the forefront in order for you as a guest to have the best possible experience and we hope that this booking method will be appreciated. Read our booking terms and conditions here.
In other travel industries such as air and rail, you can choose between booking the cheapest ticket and not being able to cancel or re-book, or to book a flexible ticket that can be canceled close to the trip. But within camping there has not been the same type of flexible product – until now!
How does it work?
When you want to book your stay either online or by phone, there are now two ways to go, and flex and bas prices are available at all of our campsites.
Bas is our most inexpensive booking option!
Bas is a great choice if you know exactly when you plan to arrive and how long you want to stay. When booking Bas, you will not have the option to cancel or make changes to your booking. Terms and conditions for the Bas option entail full payment of the rent in advance. Please note that it is not possible to change the payment date. The booking cannot be transferred or sublet to a third party.
Flex is our most flexible booking option!
When booking Flex, you always have the option to cancel or make changes to your booking until 3 pm on the day before arrival, regardless of the reason. No changes can be made and no refunds will be made on your booking after 3pm the day before arrival or during your stay. This is a good option if you want to book your favourite spot well in advance, but are uncertain whether you can arrive on that specific date. Simply put, we are offering you more booking freedom.
An administrative fee will be added for each change or cancellation. Booking and administrative fees will not be refunded upon cancellation, but you will receive the remaining amount. Terms and conditions for the Bas option entail full payment of the rent in advance. Please note that it is not possible to change the payment date. The booking cannot be transferred or sublet to a third party.
Learn more about what options are best for you in our booking and payment terms and conditions.