How can we help? Here you’ll find answers to the most common questions before and during your holiday.
How do I use the discount code I received? Can I combine discounts and promotions? Why isn’t my discount code working? Can I add a discount code to an existing booking? Why can’t I log in to First Camp Club? What kind of communication will I receive as a Club member? Why can't I see my bookings in the app? How do I partially pay with my earned points? What are the check-in and check-out times? How do I check in if I arrive late? How is the length of a caravan setup measured – with or without the tow bar? How is tent size measured – with or without guy lines? Can I pitch two tents on the same spot? Why is there an extra fee to choose a specific spot? What is included in a camping pitch booking? What should I bring when renting a cabin? How do I cancel or change my booking? How do I pay the final balance? How many people are allowed per camping pitch or tent spot? How many people can stay in a cabin? Can children stay alone in a cabin? Is there room for a baby crib in the cabin? What should I know when booking Skara Sommarland? Is parking at Skara Sommarland included? How long does it take to get a response by email? Can I rent activities like bikes, pedal cars, or canoes without staying at the campsite? Can I join activities at the campsite, such as Midsummer celebrations, without staying there? What are the mini golf opening hours? Can I reserve a table at the restaurant? What are the age restrictions? How do we communicate with our guests? Why do I need to provide my email and phone number when booking? Can I bring pets or service dogs to your destinations? Is the pool open, and can I swim even if I’m not staying at the campsite? At which destinations can I find Yessi? How do I buy the Camper Card? How do I book nights with the Camper Card? Questions about the Camper Card? How does a seasonal pitch at First Camp work? How and when do I pay for my seasonal pitch? Where can I find current discounts and offers? How do I extend my booking? Do you have available pitches or cabins? Where can I see my previous bookings? What setup rules apply to the camping pitches? Can I rent bikes or book other activities with you? Are your destinations dog friendly? How much does it cost to add cabin cleaning?
First Camp Guest Service Do you have questions about your booking, payment or your stay in general? Guest Service is happy to assist you with all general inquiries before, during and after your stay.
For questions specific to a destination – such as on-site activities or local opening hours – please contact the destination directly.
Phone: +46 (0)771 – 101 2000 hej@firstcamp.se
Choose your destination for contact details and opening hours. Select a destination below to see information about opening hours and contact details.
Rules of conduct at our destinations
Complaints & Feedback after your stay
