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Complaints & Feedback

NB! This form cannot be used to cancel or refund bookings.

Have you just checked in and wish to file a complaint? Then you must immediately contact the staff at your destination, by visiting or phoning reception (the number can be found on your booking confirmation), as most reported incidents can be resolved directly on site. If reception is unmanned, you will be forwarded to the Guest Service/Service 0771-101 200.


Remember:

  • You must have reported the issue to First Camp’s staff during your stay (via email hej@firstcamp.se if there is no available staff on site) in order to receive compensation afterwards. If we are not given the opportunity to remedy a possible incident, you will not be entitled to any compensation, according to the booking terms and conditions and industry practice.
  • Your comments must be received no later than two months after you return home.
  • If the incident involves illness, theft or injury, you must contact your insurance company.
  • The processing time for complaints is approximately 3 weeks.

Your information

The email address you used in your booking

Only one booking number per claim

You can find it under My Pages

Bank details

To help us process your case, please provide the following bank details:

Event during your stay

Describe what happened during your stay.
To help us process your case, please select the area and category that best match the incident.

Did you report the incident on site? *

Yes

No

Upload attached files

Receipts, certificates, or other documents can be attached later. Max 20 MB total.

Or drag and drop your files here

    Important information

    If your complaint is eligible for compensation, we always compensate in accordance with the guidelines established by the National Board for Consumer Disputes.