Complaints & Feedback

NB! This form cannot be used to cancel or refund bookings.

Have you just checked in and wish to file a complaint? Then you must immediately contact the staff at your destination, by visiting or phoning reception (the number can be found on your booking confirmation), as most reported incidents can be resolved directly on site. If reception is unmanned, you will be forwarded to the Contact Centre/Service 0771-101 200.


Remember:

  • You must have reported the issue to First Camp’s staff during your stay (via email hej@firstcamp.se if there is no available staff on site) in order to receive compensation afterwards. If we are not given the opportunity to remedy a possible incident, you will not be entitled to any compensation, according to the booking terms and conditions and industry practice.
  • Your comments must be received no later than two months after you return home.
  • If the incident involves illness, theft or injury, you must contact your insurance company.
  • The processing time for complaints is approximately 2 weeks.

Your information

The email address you provided in your booking

Only one booking number per complaint

You can find it on My Pages

Event during the stay

Here you fill in the event that has taken place.
To facilitate the handling of your case, we ask you to select the area you think fits best and in which category the incident occurred

Uploading attachments

Receipts, certificates or other documents to be sent in can be attached as a late file. Max 20 MB for the files in total.

Or drag and drop your files here

    Importent information

    If your complaint warrants compensation, we always compensate in accordance with the guidelines that we were able to deduce from the decisions that are continuously taken by the General Complaints Board.