Terms & Conditions for Points and FAQ

As a member of First Camp Club, you earn points on your bookings, which you then can use to pay for future bookings. Perfect for anyone who wants to discover more of the wonderful camping life and being able to book a new adventure at a better price! Below you can read more about the terms & conditions for our points system, and how post-registration of your points works. You will also find an FAQ section regarding First Camp Club.

Terms & Conditions for Points

  • You always receive 5% of the accommodation value in points when you make a booking with us. This applies whether you book accommodation online, by phone, or at the reception.
  • You earn points on all accommodation (i.e. on the accommodation value) you book with us, regardless of whether you book a cabin, camping, hotel, tent or glamping.
  • Points are valid from the year they are earned plus the two subsequent years. The expiration date for the points is always December 31 two years after the year the points were earned. This means that your points can be valid for a maximum of three years and a minimum of two years. Example: the points you earned in 2023 are valid until December 31, 2025.
  • You can pay for new bookings with your earned points.
  • You earn and can use points at our Swedish, Norwegian, and Danish destinations, and the points are calculated in the same way regardless of the currency you pay in.
  • You can easily see your points balance on 'My Pages' when you log in on the website or in the First Camp app.
  • You will automatic be upgraded to First Camp Gold level when you have earned 500 points during one year. You will remain a member of First Camp Gold until the end of the following year. Example: if you earn 500 points in July 2023, you remain a gold member until December 31, 2024.
  • Points are awarded after you check out from your stay.
  • Only bookings made directly with First Camp qualify for points (i.e. you do not earn points if you for example book via booking.com).
  • Points are not awarded on seasonal prices, monthly bookings, group bookings or corporate bookings.
  • In the event of rebooking and/or cancellation, only valid points are transferred back to your account (expired points cannot be reused), and they retain their original expiration dates. This applies only to bookings with Flex.
  • Points are not awarded for bookings where check-out took place before your membership in First Camp Club was activated (registered & confirmed via link in email from us).
  • • Bookings (accommodation) that are paid for with existing points or partially paid with existing points, do not qualifying for points.

Unless otherwise stated by us, points can only be used by you personally.

Earn and Use Bonus Points

Online or via the app:

  1. Log in with your details on the website or in the app.
  2. Complete the booking, and the points will be updated in your account after you check out from your stay.
  3. At payment, you can choose to pay for the booking with your earned points, either to cover the entire booking or a portion of it.

Over the phone or at the reception:

  1. Provide your customer number or the email address linked to your First Camp Club account.
  2. When paying, you can choose to use your earned points, either to cover the entire booking or part of it.

Post-registration of bonus points

Did you not receive any bonus points for your latest camping stay? We will be happy to help you with post-registration of bonus points for stays up to six months back in time – please note that you must have been a member at the point of check out.

Support and membership questions

Do you have questions regarding your membership or First Camp Club? Please don’t hesitate to contact us at First Camp. Just send an email to our support department at firstclub@firstcamp.se and we will be pleased to help you.