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How to book and check in outside reception opening hours

Our destinations are open 24-hours a day – even when there is no staff. And to answer your question of whether you can check in without the assistance of reception staff – yes, of course! Here you can come and go exactly as you please. This also applies during the winter season, when many reception offices are closed during evenings and weekends.

Easy to book, check in and enjoy a stay at our destinations:

No booking? Follow these steps and we will check you in!
  1. Book and pay for your stay through our onlinebooking*.
  2. Phone our Contact Center at 0771-101 200 and state your booking number.
  3. We will let you in and ensure that you get your access card or key.

*Onlinebooking is open until 4 pm for arrival the same day. Later bookings can be made by phoning the Contact Center during its opening hours.

Have you booked but need help to get in?

No problem. You will get a text message from your destination with the information you need for a convenient check-in when you arrive.

You can always reach us by phone at 0771-101 200 if you need help.

Would you like to contact your destination?

After the Contact Center opening hours, you will automatically be connected with our night duty staff who will let you in. Please note that it is only possible to book accommodations for the night during Contact Center opening hours:

Monday-Thursday 08:00-19:00
Friday 08:00-20:00
Saturday-Sunday 10:00-19:00

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